Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. If your question is really about a casino account, a withdrawal or a complaint, the sections below point you to the right place so you do not lose time.

What we can help with

We publish research-based reviews and guides about casinos that operate outside the GAMSTOP scheme, aimed at adults in the UK. That means we can deal with questions about our own content. Typical reasons to write to us:

• Corrections: a bonus term, payment method or licence detail on our pages looks out of date or wrong. Tell us which page and what you saw, and include a link or screenshot of the source if you have one.
• Explanations: a term such as wagering requirements, bonus cashout limits or source-of-funds checks is unclear in one of our guides.
• Topic suggestions: something you want covered, from withdrawal processing times to how sportsbook free bets and minimum qualifying odds work.
• Editorial or partnership enquiries: if you represent a business, say who you are and what you propose.
• Reader experiences: if you had a problem with a casino we mention, we want to know. We treat it as one input among several and cannot verify it by ourselves.

What we cannot do

We are an independent information site, not a casino, and we do not run any gambling accounts. We cannot:

• reverse or speed up a withdrawal, release a bonus or reopen a closed account;
• act as a go-between in a dispute with an operator;
• confirm your personal account status, verification progress or balance;
• give legal, financial or recovery advice, or promise any outcome from a complaint.

Please do not send passport scans, card numbers or passwords to us. We never need them.

If you have a problem with a casino

Start with the casino's own customer support, and keep a record of everything. A useful complaint is short and factual.

1. Save screenshots of the bonus terms as they appeared when you claimed, plus your transaction history.
2. Write to support in writing, by live chat transcript or email, so there is a dated record.
3. State exactly what you expect, such as a withdrawal being processed or a bonus balance being corrected.
4. If the reply is unsatisfactory, use the operator's formal complaints procedure and note the deadline it gives.
5. Check which licence the operator holds and whether that licensing body or an approved dispute service accepts complaints from customers in Great Britain. Many overseas licences offer far less recourse than the UK Gambling Commission regime.

Our guides on non GamStop casinos explain licences, withdrawal limits and verification checks in more detail, and are worth reading before you deposit.

If gambling is becoming a worry

If you feel your gambling is getting out of hand, you do not need to wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed operators, and blocking software can restrict gambling sites on your devices. Deposit and loss limits, and self-exclusion, are available at most reputable operators too. Please check any tool you rely on works at the sites you use.

Writing a message that gets a useful answer

• Give the page title or address you are asking about.
• Say what you expected and what you found, including the date you saw it.
• Name the casino concerned, if any, exactly as it appears on our page.
• Tell us whether you want a reply or are simply flagging an error.

Use the contact details published on bulliebar.co.uk or in the site footer. We are a small team and cannot promise a set response time, but we read what arrives, and we do not use messages to send promotional material.

How reader feedback shapes the site

Casino terms change often, so our information carries a fact-check date, and the most recent check on our records is 1 October 2026. Bonus offers shown on the site are the operators' own advertising, not guarantees, and they usually carry wagering, expiry, maximum bet and cashout conditions. We may earn commission if you use a link to a casino, but commission does not decide where an operator is ranked. Where a reader reports an error and we can verify it against an official source, we correct the page.

You must be 18 or over to gamble. Gambling carries risk, is not a way to earn income, and should only use money you can afford to lose.